City of Madison
Overview
The Water and Wastewater Board of the City of Madison provides water and sewer services to about 17,000 customers in and near Madison, Ala. Incorporated in 1958, the Madison Water and Wastewater Board strives to protect the public health and environment by providing high-quality drinking water and environmentally sound and affordable wastewater treatment and disposal.
Situation
The Madison Water and Wastewater Board was using an outdated software system that prevented its work orders from interfacing with its utility billing, causing double entering of customer data.
ASI Solution
ASI’s solution integrated the utilities, financial and inventory software for the Madison Water and Wastewater Board. The solution eliminated the need for double data entering and produced user-friendly customer account reports.
Benefits
Madison Water and Wastewater Board has seen the following benefits from ASI’s solution:
- Increased time efficiencies within the workload
- Increased quality of service to customers
- Better software capabilities at a reasonable cost
“The transition to the new software was easy. ASI provided wonderful customer service to get us through the change.”
Billing Supervisor, Madison Water and Wastewater Board
“The difference the software has made within our workload is amazing; we are much more efficient. The time saved has given us the ability to focus more on our customer service.”
Mary Kay Pakruda
Billing Supervisor, Madison Water and Wastewater Board