Murray Electric System

Overview

Murray Electric System, a TVA distributor located in Calloway County in Kentucky, provides electric power to more than 7,500 customers. More than 3,700 of those customers receive cable television from Murray Electric System, and 3,100 utilize the Internet. Phone services are provided over the Murray Electric System broadband to more than 1,800 customers in the county.

Electric services have been offered since 1942, and broadband services have been offered since 2000. Phone services are offered through a partnership with a private company. This state-of-the-art communication technology is delivered with local customer-friendly service and care.

Situation

Murray Electric was faced with migrating from its accounting and billing software system into another environment, requiring additional manpower hours and budget. In addition to the expense and time, the migration would not allow various modules within the system to continue to interact.

ASI Solution

ASI’s software solution not only allowed the accounting and billing modules to “talk” to each other, but it also provided additional work order, purchase order, Internet customer access, fixed assets, and inventory packages at a lower cost than the migration. The solution provided a more powerful and efficient model that also modernized the inventory and work order processing.

Benefits to Murray Electric System

According to Rob Thompson, Finance Manager of Murray Electric System, ASI’s software solution has allowed Murray Electric System to manage a multitude of tasks with minimal effort and maximum confidence. Since installing ASI’s package, Murray Electric has noted:

• Increased software capabilities at a lower cost
• Flexibility within the software for future changes
• Increased quality of services to customers
• Better management controls