The Villages, Florida

Overview

The Villages in Central Florida is a retirement community and home to more than 17,000 residents. “Florida’s Friendliest Retirement Hometown” was developed in 1973 as a golf and leisure community. Since its creation, the community and its surroundings have grown tremendously. The developer handles the billing, customer service and maintenance of the water, sewer and trash collection for all the residents of The Villages.

As part of its rapid growth, the development felt it was necessary to explore expanded utility software options while keeping its current IBM eServer iSeries system.

Situation

The Villages was seeking to upgrade its in-house billing/customer information system, as well as its service order/work order system  – including its amenities billing and collections system --while interfacing the new system with its current JD Edwards financial software. The Villages chose ASI because it offers flexibility for future growth, is easy to use, and it included enhanced options that would allow employees to perform their jobs at higher levels and offer better customer service to the town’s residents.

ASI Solution

ASI’s software solution has given The Villages flexibility to grow and service its customers. The system has met all the billing requirements and has given The Villages G/L interface with detailed information that it did not have access to before.

Benefit to Villages

Since installing the ASI software, the system has helped with customer needs, work orders, meter inventory, customer history and reports. The Villages’ biggest benefit, according to Justin Carroll, Controller for The Villages, lies in the future growth of the development and the software’s inherent capability to integrate and expand with that growth.