The City of Warner Robins
Overview
The city of Warner Robins, located in Houston County in Georgia, is the largest of three municipalities in Houston County. The population of Warner Robins was 48,804 people. Houston County is located about 120 miles south of Atlanta. The City of Warner Robins provides water, sewer and natural gas services, and arranges for sanitation (trash and recycling pick up).
Situation
The City of Warner Robins wanted to implement a city-wide system, but originally selected another vendor. That system did not work and caused many difficulties and challenges. The Mayor requested a change, and ASI was reconsidered and selected as the solution provider.
ASI Solution
ASI’s Work Order system has helped the city of Warner Robins track labor and keep city staff on task and efficient. The payment system is quicker and the reports are user-friendly. Also, if the city has a specific need, the in-house programmer can pull information and write queries for that specific need.
Benefits
Since the implementation of the ASI system, the city of Warner Robins has seen these benefits:
- Easy and useful reporting, especially month-end reports
- Work order system tracks labor and keeps staff on-task
- Efficiency has been greatly improved
- Flexibility to grow with the organization’s growth
“ASI’s system has proven to be easy to learn, user-friendly and flows exceptionally well.”
Office Manager, City of Warner Robins
“ASI was wonderful. They did everything for the conversion; our business only had to operate manually one day. The training was super. ASI provided trainers, and even set up printers and made sure everything was running perfectly. Ultimately, the system has been very beneficial for everyone. It is very easy to learn and to teach others.”
Debbie Hancock
Office Manager, City of Warner Robins