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PRODUCTS & SOLUTIONS
EasiBill / e-Access / EasiServ / EasiOrder / FACT / EasiLook / EasiReport / iMessaging /
Tremendous growth and expansion are inevitable today. American cities and suburbs continue to spread out, meaning more customers and more demand for services from utilities and municipalities. With the right technology products and support, today’s utilities can maintain and even increase their level of customer service and productivity while keeping pace with the growth of their customer base.
Associated Systems Incorporated, a software developer and service provider exclusively focuses on the utility industry and provides a complete solution to manage billing, work orders, financial management and other critical business processes. We have developed an intuitive, efficient and reliable system that streamlines and simplifies the management of these processes while improving the quality of your customer data and enhancing the timeliness of service and response to your customers.
EasiBill (Click here to download EasiBill product slick (PDF))
ASI’s Utility Billing System
ASI offers one of the most effective, flexible and complete billing systems available to the utility industry, called EasiBill. This utility billing software provides the tools to improve your billing process and, at the same time, boost efficiency and productivity to better serve your customers.
Features...Functions...Benefits
EasiBill has it all when it comes to flexible features, accessible functions and capable benefits.
Features
Imagine a utility billing system that has the ease of use with Flexible lookups:
> By Resident Number
> By Customer Name
> By Service Address
> By Meter Number
> By Social Security Number
> By Meter Read Sequence
> By Phone Number
> By Drivers License
Functions
Access to information is key in the utility industry including various formats and configurations such as:
> Unlimited history by location, customer, resident and meter
> Landlord cross reference- link to owned properties
> Unlimited customer, service locations and Resident Notes
> Meter Mater/Inventory
> Financial Interface- SAP, JD Edwards, etc., and of course, ASI’s own financial software-FACT
> Flexible user maintained rate schedules
> Online bill a single customer immediately after reading the meter
Benefits
Broad capabilities of the EasiBill system extend the boundaries of the average utility billing system and offers benefits such as:
> Unlimited number of services (metered and non-metered)
> Multi Dial and multiple meters per service locations
> Penalty/delinquent and cut-off processing
> On-line credit processing
> Hand-held meter reading interface with most hand held vendors
> Bar-coded bill print for ease and accuracy of payment processing
> Postnet postal interface
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Why EasiBill?
Choosing a billing system can sometimes be confusing and intimidating, but with EasiBill, it’s just as the name says; EasiBill was built with flexibility in mind, which makes operating the system easy and reliable.
Additional Features, Functions and Benefits...
> Internet access for customer inquiry and payments or remote location access through ASI’s eAcess
> Interface with ASI’s EasiServ- for a complete service order tracking system
> Location Information: information and inventory of properties on your system
> Resident Master: customers that have received services at a specific location
> Service and billing addresses, as well as 3rd party notification
> Detail history by service for analysis
> Complete location/resident tracking
> Transfer of resident balances
> Resident cut-off processing
> On-line payment entry/posting to resident accounts
> Payment receipts/non-utility cash processing
> ACH bank draft for automatic transfer of payments
> On-line history inquiry with average usage between two dates
> Cycle billing
> Meter change-outs
> First and final billing of accounts with prorating
ASI values its relationships in the utility industry and prides itself on delivering the most innovative and energizing software solutions and services. EasiBill is just one example of that commitment.
e-Access (Click here to download e-Access product slick (PDF))
On-line customer interaction from ASI
Access to information is key to stellar customer service, and ASI’s e-Access can open the door to a whole new level of customer satisfaction. e-Access gives utility customers immediate and timely accessibility to their billing information…anytime, anywhere.
Features:
The demand for on-line information is stronger than ever and continues to grow. With e-Access your customers can have on-line interaction with your company 24 hours a day, 7 days a week including:
> Checking account information- such as due dates, account balance and other billing details
> Viewing history of billing details with graphs
> Reviewing billing statement- reprint of previous/current bills
Functions:
The e-Access process is easy and the information available is encompassing. Logging onto the Internet, your customers can request on-line information such as:
> Having their bill e-mailed to them
> Having a delinquent notice e-mailed
> Sending a reminder before the account becomes overdue
Benefits:
Since the application runs on the IBM e-Server iSeries®, it directly interfaces to the ASI Utility Data Base, creating endless customer service possibilities, including:
> Ease of use with online payments via electronic check or credit card
> Increased service requests
> Access to data: calculation of estimated utility bills based on customer entered meter readings, detailed readings for commercial/industrial customers.
With e-Access, customer information is truly on-line, which puts your utility company in line with what customers want and expect in today’s information marketplace.
EasiServ (Click here to download EasiServ product slick (PDF))
ASI’s Service Order System
Having a system that supports your service order process is no easy task. But ASI created EasiServ to enable utilities to easily and effectively handle service order requests and manage the critical information related to this area of your business. ASI is familiar with the new technologies and demands that are impacting the utility business and created this solution.
Features:
EasiServ’s main feature makes service orders more manageable and productive for utilities by providing:
> On-line entry of service requests, allowing communication between departments of backlog.
> Service order history by resident/service location, potentially eliminating duplicate service requests.
> Service order history of all tasks allow for detailed and summary analysis for future resource planning.
> Streamlines the service order process.
> Fully integrates with the EasiBill product.
> Service order history of all tasks allows detailed and summary analysis for future resource planning.
Functions:
Flexibility is essential in an order system, and EasiServ provides a variety of functions and total flexibility. Some functions include:
> Ability to cross reference service order by account number, customer name, service address, order number and social security number.
> Ability to access service order inquiries by account number, work order status, entered by, entered date, wanted date, scheduled date, printed date and posted date.
> Combination code maintenance made possible to generate multiple lines of service to be performed with one code.
> Offers fields for vast amounts of data: up to 999 comments on work order or service order codes.
> Processes move-ins and move outs for current and future residences.
> Electronic capture of service requests/completion for later analysis.
Benefits:
When your order system calls for more extensive capabilities, EasiServ can meet those needs. EasiServ gives you the benefit of editing a service order completion without all the hassles but with the reliability of a standard order system. Other capabilities include:
> Generates automatic service orders from the field via the hand-held meter reading interface.
> Easily interfaces with EasiBill for history of work performed for resident and location.
> Increases history of service performed by type, dates, person and for future analysis.
> Enhanced cost tracking by recording labor, materials and equipment
ASI has made it a point to create a service order process solution that is efficient, effective and reliable; EasiServ delivers.
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Click image of screenshots below to view enlarged detail
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Account History
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Account Maintenance
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Account Reference
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Account History Overview
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Account Payment
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Sample Customer Bill
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EasiOrder (Click here to download EasiOrder product slick (PDF))
Increased Safety…Increased Productivity…Better Customer Service
ASI’s EasiOrder software simplifies common service issues while enhancing customer service. The software operates over a wireless mobile phone network and provides up-to-the-minute text data to connect utility field workers with their customer service departments. This solution provides increased safety, increased productivity and timely customer service.
Features:
EasiOrder works by transferring text information to all the designated mobile phones in the utility’s network, allowing everyone in the network to access accurate and current information. With EasiOrder you can assign short notice work orders with ease, thanks to the following features:
> Online assignment of service orders- no need to radio same-day requests
> Online access to service orders processing
> Consistent online service request information
Functions:
The EasiOrder software eliminates the time associated with common service issues such as new customer cut-ons, leaks, disconnects and reconnects. Other functions include:
> Timely communications of service order work performed
> Timely notification of work to be performed
Benefits:
EasiOrder was designed with safety, productivity and customer service in mind. The benefits of the software allow your company to better serve your employees and your customers.
> Increased safety by eliminating the interruptions while driving/performing service
> Increased productivity through consistent/timely communications between all departments
> Improved customer service through centralized electronic workflow
> Enhanced communication between office/field
FACT (Click here to download FACT product slick (PDF))
ASI’s Financial & Accounting Control Technology
FACT includes the following:
> General Ledger System
> Accounts Payable System
> Payroll System
> Inventory System
> Purchase Order and Requisition System
The fact remains: utility companies need a straightforward approach to finance and accounting, and ASI has the answer. FACT, ASI’s Financial and Accounting Control Technology, can help you take charge of finances and manage them in less time with increased accuracy.
Features:
ASI understands the importance of a comprehensive, integrated and dependable finance and accounting solution. With FACT’s features, you can perform the following accounting and finance duties:
> Pay your vendors on time and verify purchase orders while entering the invoice
> Track budgets by department, even allow online budget status inquiry for department managers
> Pay employees with detailed time keeping, flexible deductions, and bank drafts
> Flexible and comprehensive financial reporting by department, fund or enterprise
> User formatting of financial statements
> Perpetual transaction history and inquiry of those transactions in all systems
> Run a financial statement for any time within a three year period
> Unlimited detail payroll transactions with detail and summary print options for user selected time period
> Rate change and promotion history for all employees
Functions:
At the stroke of a key, ASI’s FACT software system allows you to obtain detailed information on your utility’s accounts payable, general ledger and payroll. Here are a few functions of FACT:
> Multi-fund and multi-department capable
> Fully integrated
> Detailed online transaction inquiry with unlimited history
> Flexible check printing options including preprinted forms or blank forms
> Flexible G/L account number with up to 21 digits
Benefits:
ASI’s FACT software system was developed with you in mind. As you perform your daily and weekly tasks using ASI software, the system is gathering history and interfaces to make you even more efficient, later down the road. For example, as you pay your employee payroll checks, FACT will generate the interface necessary for you to remit the deductions, including the employer’s portion, via the Accounts Payable System.
This is just one example of the benefits of the ASI financial solution. Others include:
> Departmental reporting of Income and Expenses
> Budget Preparation assistance based on prior year activity
> Overpayments and deposit refunds from billing allowed to be paid through Accounts Payable
> State Retirement, 401-K, and other calculations are automated
> Optional encumbrance abilities
> Timely and accurate capture of transactions with seamless interface
> Bank Reconciliation makes balancing your bank statement(s) easier
> Payroll bank draft can be for the complete check or partial check
> EEOC required reporting
ASI has created a financial solution that is comprehensive enough to handle your daily tasks, integrate with your system to ease the burden of multiple accounting jobs, and has proven dependability. Now that’s a FACT!
EasiLook (Click here to download EasiLook product slick (PDF))
Enhanced Graphical User Interface for utility billing
EasiLook is guaranteed catch your eye. Replace your current “green screen” with the Graphical User Interface (GUI) “look and feel” by adding EasiLook to your IBM e-Server iSeries® utility billing system.
GUI is a feature that allows the e-Server iSeries to have the “look and feel” of a PC screen. Now users that were uncomfortable with "green screens" can work in an environment with the appearance of a PC screen. Locate the same information, just with a different look…ASI’s EasiLook.
Features:
> Replaces the green screen with a PC windows contemporary “look and feel”
> Custom design, create or modify your GUI screens to fit your company’s needs
Functions:
> Web-enables your IBM eServer Iseries applications
> Allows links to be placed directly on the screen to e-mail, web sites and/or company policy documents
> Links to other DDE applications
Benefits:
> Extends the capabilities of your eServer Iseries applications
> Enhances, modifies and creates a fresh and updated look for each of your screen applications
> People already familiar with the PC windows “look and feel” are more comfortable with EasiLook
> Screens are easier to read with full-color graphics and drop-down menus
By utilizing the NewLook™ product, ASI’s EasiLook is an eye-opening solution that will not only change your screens to a Graphical User Interface engine, but also change the way you do business on your IBM eServer Iseries.
EasiReport (Click here to download EasiReport product slick (PDF))
ASI’s report generator….
Your option for generating reports is now easier than ever. No longer do you just have the choice of IBM’s Query or an expensive custom written reporting program. Now there’s a better choice…ASI’s EasiReport.
EasiReport is a user-friendly report writer that utilizes Seagate Software’s Crystal Reports to enhance your organizational reporting requirements. The ASI software product is used to easily access data and create the reports you need.
Features:
ASI created EasiReport as a way for users to write reports quickly and concisely. The software has features that make the reports look better, more crisp and with added graphics. Other features of EasiReport include:
> Graphical interface to the ASI products database
> Easy-to-use interface provides online wizards to help create customized reports
> Quick access to data needed for reporting. Ability to save data as Excel, Word, Comma Delimited File, PDF Format, or just plain text
> Ability to save the report on your PC or network for archiving
> Variety of report formats, from a simple report (query) to enhanced summary reporting, all with the capability to drill down to the data in detail
> Format options such as, add graphs to any report or format column size or font
> Change the color or font attributes to any line on the report that meets your criteria. For example, set all negative amounts to print in red
Functions:
EasiReport is a report system that is easy to navigate and delivers functions that benefit both you and your customer, including functions to:
> Create the report on your PC and share it with others
> Save the created report and the format on your PC or network
> Run the report at any time using updated data
> Create a new report by copying another report and making changes
Benefits:
With EasiReport, you will see the benefits as soon as you run the first report.
> Increased flexibility due to elimination of custom report programming
> Enhanced sales data with monthly sales by rate
> Increased service tracking with work performed by category feature, customer past due listings, and detailed general ledger transaction information
Until now, the choices for report software were few and far between. With ASI’s EasiReport, it just got easier.
iMessaging (Click here to download iMessaging product slick (PDF))
ASI’s EasiBill utility billing system just got even easier, thanks to a partnership with iMessaging’s iVoice. iVoice provides interactive voice response solutions and, when combimed with ASI’s EasiBill, creates a total solution for utility companies. This partnership allows utilities to integrate their utility billing system with their IBM AS/400 ™ platform, and provide their customers with access to account data using the convenience of a telephone.
Features:
Callers simply press keys on their telephone to retrieve information that is specific to personal utility billing accounts. iVoice then “speaks” the desired information back to the caller automatically. The system is secured using password protection to allow only authorized access to account information. The system also features:
> Accessibility: 24X7 availability providing information to customers around-the-clock without staffing required.
> Simplicity: With no special equipment needed –the system easily hooks up via analog telephone lines and can scale from two to forty-eight lines.
Functions:
Simply by picking up the telephone, customers can now have access to most of their account data such as:
> Current account balance
> Last payment amount and date
> Current bill due date
> Current penalty amount and date
> Scheduled cut-off date
> Also, iVoice is customizable to meet your utility company’s needs- such as outage information and tracking
Benefits:
The benefits of this partnership are abundant for both your utility company and your customers. With EasiBill and iVoice, your company will realize first hand the following benefits:
> Reduced costs-replaces more expensive delivery methods and off-loads customer service personnel.
> Improved response times and communication- callers can dial-up information when they need it so your customer service staff can concentrate on “business-critical” issues rather than routine, repetitive inquires.
Join the partnership that is making a difference in the utility billing industry. EasiBill and iVoice is your answer to an overall system that maximizes data and customer service and minimizes cost and errors.
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