April 2011
Daily Reminders Alert Utilities to Urgent Customer Billing Issues
Daily Reminders Alert Utilities to Urgent Customer Billing Issues
ASI’s Customer Billing system offers a customizable Alert Processing Service that automatically reminds utility personnel of pressing customer issues on a daily basis. The system runs a check behind the scenes to let utility employees know of any pending, urgent issues that day. The alerts pop up on the employees’ computer screens when they log in, and will continue to appear until the issue is resolved.
The alerts can be customized based upon utility requirements and per customer. Alerts are sent to only the employees who require the information.
Information in the alert may include:
- Delinquency Processing – This allows a utility to customize cut offs based upon customer payment received. It also can allow the utility to work with a customer to avoid disconnect by bank draft, payment arrangement, or online payments.
- Payment Postings – The system will remind a customer service representative that a payment is ready to be posted internally.
- Work Orders – The system will notify personnel of work orders that need to be printed that day, or it will remind personnel of a work order that has been completed but not yet posted to the system.
- Returned Checks – The system will notify the utility of a customer’s returned check.
- Customer Issues – The alert system can be used in conjunction with the call system to notify utility employees of specific customer issues that need to be resolved that day.
For more information, email us.
