Screen Applicants Online to Reduce – and Possibly Eliminate – Bad Debt
ASI’s Service Order System features ONLINE Utility Exchange, a convenient resource that empowers customer service representatives to actively reduce – if not eliminate—bad debt at the point of application.
With ONLINE Utility Exchange, customer service representatives can pull up screening reports within seconds without leaving their work order entry screens or re-entering information about prospective customers.
In addition, ASI can help implement a “3rd hook” to verify identity. A “3rd hook” is meant to stop someone that has illegally attained personal information such as a social security number. This process involves a question/answer used to verify the identification of the customer.
With ONLINE Utility Exchange, customer service representatives can:
- Verify a social security number and check credit history any time on a customer
- Automatically get a credit rating and put it in a customer’s account
- View applicants’ prior experiences in paying other utility bills
- Make an objective deposit decision within the guidelines the company sets
- Store information in an electronic filing cabinet, which can be retrieved upon demand
All the data transfers that drive the decisions for your customer representatives can be made quickly and automatically behind the scenes, reducing and time and cost.
For more information, email us.
