Software systems that benefit you and your customers!
It stands to reason that utilities want complete, efficient and effective software systems that integrate billing, service orders, payment processing and any other necessary systems.
ASI ensures that in providing system integration, that the utility AND its customers benefit – providing a win/win for both parties.
How is this done?
Nearly every customer expects a prompt response to their needs, and they expect their information to be accessed quickly and accurately – even if they don’t have their latest bill or any other utility-specific information with them.
This means that a system has to be responsive enough so that this request does not look like an “exception” to the customer. ASI’s system can help a utility provider meet customers’ needs by providing sub-second response times. That means that less than one second after pressing “enter” into the system, the utility will receive a response to the request, greatly impacting utility efficiency and customer service efforts.
As another example, some years ago a client prospect required 15 minutes to set up a service for a new customer. Fifteen minutes was required per service – meaning that if someone wanted to get water, natural gas and electric services, it would take 45 minutes to arrange. ASI began working with the utility and helped them reach the capability of setting up a customer in less than 5 minutes – regardless of how many services were requested. In due time, this utility went from having 4 customer service reps serving 15,000 customers to 2 customer service reps serving 30,000 customers.
The result was a savings of time and money for the utility AND an increase in customer satisfaction as wait times lessened.
Another example of a system that benefits both the utility and customers is payment bar coding. Payment bar coding improves accuracy in payment entry. A customer can bring their bill in and have the bar code on it scanned to ensure the account is accurately pulled from the system. Additionally, it also saves the customer time when they come to the utility office to pay a bill, because once a bill is scanned, the correct account and balance is available without delay.
Courtesy calls before disconnects is another example of a system that improves customer service and benefits the utility. ASI’s software uses a utility’s phone system to make calls to accounts on the disconnect list to either arrange payment or contact the office to avoid the disconnection. This system increases the utility’s effectiveness while also providing a valuable customer service.
To learn more about these systems or other systems that ASI offers that help not only the utility, but the utility’s customers as well call 888.232.1239.
