September 2011
Improve Customer Service through Automated Delinquency Processing
Improve Customer Service through Automated Delinquency Processing
ASI’s Customer Billing System offers utilities the ability to automate delinquency processing, allowing customer service representatives (CSR) to be more efficient and offer better customer service.
Features of this system include:
- Electronic tracking of payment extensions. All customer history is maintained, including how many times a customer requested an extension and how many times the extension was met or failed.
- Allows the utility to set up a certain number of allowable extensions per time period and provides that information real-time to the CSR as an extension is being requested.
- Alerts of cut-offs. Reminders are automatically sent to a CSR’s screen to remind them of scheduled cut-offs (if the extension has not yet been paid) and to submit a work order.
- Will send a phone call, email, or text message to customers to remind them that the payment is past due. Can also be used to send friendly reminders a few days before the payment is due.
- Will produce a past due notice to be sent via U.S. Postal mail or to be included on the printed bill.
- Allows the customer to set up a payment plan and adds the extra payments to the monthly bill automatically.
For more information, email us.
